Introduction
At Greeniepack, we aim to deliver the highest quality of eco-friendly food packaging materials. Our commitment to quality and customer satisfaction is reflected in our transparent return and refund policy. This policy applies to all products shown on our website.
Scope of the Policy
This policy covers all goods shown on our website and does not extend to products purchased through other channels.
Return Period
Customers have a return period of 30 days from the date of receipt of the goods. To be eligible for return, items must be unused, in the same condition received, and in the original packaging. Unfortunately, custom-made or personalized items cannot be returned unless they arrived damaged or defective.
Return Process
To initiate a return, please contact our customer service team who will guide you through the necessary steps. Ensure that the item is safely and securely packaged to prevent any damage during transit.
Refunds
Upon receipt of the returned item, our team will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. The duration of the refund process will depend on your card issuer’s policies.
Shipping Costs
Please note that customers are responsible for bearing the shipping costs for returning items. In the event of a refund, the cost of return shipping will be deducted from your refund.
Non-returnable and Non-refundable Items
Certain items are non-returnable and non-refundable, including perishable goods, customized products, and clearance items.
Damaged or Defective Products
In the event that you receive a damaged or defective product, please contact our customer service team immediately. We will arrange a return and full refund, including any shipping costs.
Agreement and Changes to the Policy
By purchasing from Greeniepack, you agree to this Return and Refund Policy. Greeniepack reserves the right to modify this policy at any time, with any changes being effective immediately upon posting on the website.
Contact Us
For any inquiries about our return process or refunds, please contact us: [email protected]. We aim to make your experience with us as smooth and satisfying as possible.